 | | | | QUESTIONS ABOUT AN ORDER, A PRODUCT or WANT TO PLACE AN ORDER BY PHONE? | | CALL TOLL FREE: 800-343-6780 | If you are not comfortable ordering through our website or would like to speak to a customer service representative call us or CLICK HERE to request a phone appointment. RETURN POLICY: Gas Logs Direct will gladly accept a return within 30 days of the date of purchase for normal in-stock merchandise that has not been used or installed. This cannot be emphasized enough - Once an item has been installed or used, it may not be returned. After 30 days, no returns will be accepted for any reason. In addition, items sold on an "as-is" basis cannot be returned. | | PRICES AND INFORMATION DISCLAIMER: At Gas Logs Direct, we strive to maintain, update and monitor all text and prices on our web site. However, there are times when an error in item description, availability, or pricing may occur through no conscious fault of the company. Gas Logs Direct is not responsible for errors in item description, availability, or pricing that may occur on the website, even though it rarely occurs. In addition, there are times when our prices change, and there is a small lag time or there may be an oversight in making a price change on the website. Therefore, prices, descriptions and availability are subject to change without notice. | | | | SHIPPING and DAMAGE & RETURNS INFORMATION | | For information on our Shipping Policy >CLICK HERE< | For information on our Damage & Returns Policy >CLICK HERE< |
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