Gas Logs Direct - Shipping Policy
All items on Gas Logs Direct ship for FREE to the lower 48 states.
Shipping to Other Countries, US Military Bases, Alaska, Hawaii, Canada, or Mexico is NOT available.
Inspecting Your Delivery:
Gas Logs Direct hopes that you appreciate our customer service so far, that your order arrives safely, and that you will be satisfied with your order. However, please remember that when your order arrives, it is YOUR RESPONSIBILITY to ensure that the product has not been damaged during shipping. Please keep the following in mind:
Chain of Financial Responsibility
Gas Logs Direct » Shipping Company » You
Gas Logs Direct inspects your purchase before it leaves our warehouses. We do not ship damaged or defective products. Once your package(s) leaves our hands, the delivery company (ie: Fed Ex, UPS, etc.) assumes ALL responsibility for the safe delivery of your order. Once you sign for the delivery, you have released the delivery company from any and all responsibility for damage done during shipping of your order. So, when your order arrives, you should inspect ALL package(s) for signs of damage during shipment.
PLEASE take the time to inspect your delivery. IF there is any damage be sure to note it on the delivery ticket. If the damage is severe or excessive, please refuse the shipment and call us immediately at: (800) 343-6780
If there is any damage, visible or not, you have 3 days to contact Gas Logs Direct to report the damage. If you do not contact Gas Logs Direct within 3 days, the merchandise becomes your property.
For any questions regarding Returns, please read our Policy which can be found HERE
THANK YOU FOR CHOOSING GAS LOGS DIRECT
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